ecoachsoftware support
Need help getting set up, sending invoices, or finding your way around ecoach? Start with the guide and FAQ below, and if you still need a hand, email us and we’ll help you sort it out.
Getting Started Guide
New to ecoachsoftware? This step-by-step guide walks you through everything — from first login to sending your first invoice — in under 15 minutes.
From first login to your first invoice
- Log in and set up your coach profile
- Create lesson types with your rates
- Add clients and track lessons
- Generate invoices and run reports
Frequently asked questions
Short answers to the questions figure skating coaches ask most often about lesson tracking, invoices, PDFs, and account access.
Does ecoachsoftware work on any device?
Yes — it runs in your browser on PC, Mac, iPhone, and Android. No installs required.
How long does monthly invoicing take?
Most coaches can generate their monthly invoices in under 5 minutes once lessons are entered.
How do I send invoices to parents?
Send invoices straight from ecoach in just a few clicks — individually, in a batch, or to your full client list. No downloading required, whether you’re on desktop or mobile.
Can I edit lessons after entering them?
Yes. Edit lesson entries anytime, then regenerate invoices as needed.
Where do PDFs get saved?
PDFs download to your device. You can store them anywhere (iCloud, Google Drive, Dropbox, or local folders).
What if I can’t log in?
Use the reset password option on the login screen to set a new password and get back into your account.
Contact support
Need a hand? Send us a note and include a screenshot if it helps show the issue.
info@ecoachsoftware.com
Response time: within 24 hours (Mon–Fri).
What to include
- What you were trying to do
- What you expected to happen
- What actually happened
- Any error message you saw